Employee happiness and engagement are two different things.
As an employee, you could be happy at work, but if you do not receive enough recognition, feedback, or have any opportunities for personal growth, you will never be engaged.
… Understanding that happiness does not always lead to having engaged employees will also help you put the right perks in place.
When managers invest in their employees and help them get better at what they do, they’ll be much more likely to be engaged.
Measuring an employee’s sense of autonomy, their level of mastery, and their connection to the purpose is how you can make sure employees are engaged.
Another example is called Herzberg’s Motivation-Hygiene Theory. …Why Measuring Employee Happiness Is A Huge Mistake - Business 2 Community
What the theory says, is that being recognized and having that autonomy won’t offset being paid poorly or not enjoying your work environment.
Metrics of Engagement